Got a question? It may already have been answered below. If not, please get in-touch

Shipping

Collapsible content

Where do you ship to?

We ship to all over the world!

How long does shipping take?

The time it takes for an order to be packed and a shipping label created is 3-5 business days. The majority of the time I aim to have every order packaged within 1 business day, however, November through December is peak season so processing times may be longer.

How do I track my order?

You should receive an email once a shipping label has been purchased. Tracking may take 24-48 hours to update. If you did not receive an email with tracking, please email me at moonvalleyslimes@gmail.com and I will forward you the information.

My Order Says Delivered But I Didn't Receive It

Sometimes Shipping Carriers incorrectly scan packages. Please wait 24-48 hours to see if your package arrives. After 48 hours, please contact me and I will work with the shipping carrier to resolve the issue.

My Packaged Arrived Damaged

All shipments have $100 insurance coverage. If your slime arrived damaged, you MUST provide photo evidence to get a refund for the slime. Only damaged slime will be refunded, shipping costs are not refundable.

Slime Care

Collapsible content

My Slime is Sticky

Slime may arrive sticky due to various reasons such as weather conditions and total shipping time. There are a few things I always recommend when opening a new package.

1) Let the slimes sit at room temperature for several house. If the weather is hot, the slime may be melted and sticky. If the weather is cold, the slime may be stiff and rip.

2) Do a finger test- Dip one finger into the slime and pull it out quickly. If the slime is sticky, add in activator (1 tsp of borax to 1 cup of warm water). I recommend adding activator in 1/2 to 1 tsp at a time. Make sure you knead it in well before adding more. Adding a small amount of activator to your hands helps the slime not stick to you as much if it is melted.

My Slime in Stiff and Rips

If you have played with slime and it is ripping or it is stiff, this could be occurring due to several things.

1) The slime was shipping during the winter. Cold temperatures cause slime to temporarily stiffen. Let the slime come to room temperature and then re-evaluate.

2) It might be the nature of the texture to be stiff initially. Certain slimes (particularly any slime that contains wood glue) can be very stiff and take some warming up. Slowly stretch the slime for several minutes and see if it loosens up as you warm it up with your hands. If it is still stiff after 5 minutes of play, see the next step.

3) If the slime is overactivated, there are several ways to loosen it up. If it is a clear slime, you can either add in glycerin (I recommend only adding in 1/2 tsp at a time and kneading it in before adding more), or you can simply wait for it to slowly melt overtime. If it is now a clear slime, you can also try adding in lotion or glycerin.

My Clay Piece is Dried Out

All of the clay we use in our shop are different variations of air dry clay. I try to ensure each clay piece is sealed in an air-tight container, but if your clay piece has dried out you can still add it into the slime. I recommend breaking the clay up into really small pieces and adding it to the base to sit for several days. The slime will slowly re-hydrate the clay and you will be able to mix it in over time.